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TERMS OF USE

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passas.eu is the online store selling products via the internet, of the company “PASSAS P SAVVIDIS BROS. OE” (hereinafter “The Company”).
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General
The following terms and conditions apply to the website passas.eu and apply to your use of it and the purchase of products through it. Please read them carefully before using the website. In any case, the use of the website passas.eu and the ordering of products through it, regardless of the method of completion (online, by phone or in the physical store), indicates your unconditional acceptance and consent. If you do not agree, please stop using the website.

The “Company” reserves the right to change the terms of use at any time. It is your responsibility to read them regularly. The terms in force at the time of the order are in force and apply at all times.

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“COMPANY” details – Online store

The online store passas.eu belongs to the company with the name “PASSA P SAVVIDIS BROS. OE” with the distinctive title “PASSAS”
Activity: (Complete the activity as described by the EFORIA)
Company headquarters-CONFECTIONERY WORKSHOP: EL.VENIZELOU 19, STAVROUPOLIS TEL: 2313052525
Branch 1: PAPANASTASIOU 140, CHARILAOU TEL: 2313035547
Branch 2: GR.LAMBRAKI 138 ANO TOUMPA TEL: 2310918713
Branch 3: VAS. OLGAS 173 TEL: 2311 827156
Branch 4: GR.LAMBRAKI 109, ANO TOUMPA TEL:2310 946732
VAT No.:998082140
TAX:THESSALONIKI
E-mail:passas@nutshop.gr
Order Tel:2313035547
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Intellectual Property
Users of the website accept and agree that all intellectual property rights, brand names, distinctive titles, trademarks, etc. provided by the website belong to the “COMPANY” or to third parties who, based on contracts, provide a license for their use and are governed by applicable Intellectual Property legislation. The use of the above is acceptable only to the extent necessary to create copies of orders or contract data.

User Responsibility
The user of the website agrees to the Terms of Use and the Data Protection Policy of the “COMPANY”.
The user is responsible for the appropriate use of the website. The use of any content that may cause harm to the COMPANY or any third party or violates the confidentiality or privacy of information and for which he does not have the right to transmit in accordance with the law or the contracts in force (internal information, confidential information that may have been acquired due to employment relationships, etc.) is expressly prohibited. It is also expressly prohibited to transmit in any way content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of the “COMPANY” or third parties of any kind.
The user is responsible for transmitting any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, or destroy the software or computer hardware of the “COMPANY” or third parties, as well as the intentional or unintentional violation of applicable legislation, as well as the harassment of third parties in any way.

In the event that the recipient does not receive their order, either due to refusal to receive, failure to contact to schedule delivery, or for any other reason due to their fault, no refunds or product replacements will be made. The company bears no responsibility for failure to deliver due to the recipient’s lack of cooperation.

Use of cookies
The website may use cookies to identify the visitor/user/subscriber of certain services and pages of the website. Cookies are small text files that are stored on the hard drive of each visitor/user/subscriber and do not take knowledge of any document or file from that computer. They are used only to facilitate access by the visitor/user/subscriber to specific services of the website and for statistical purposes, in order to determine the areas in which the services of the website are useful or popular or for marketing purposes. The visitor/user/subscriber of the website can configure his server (browser) in such a way as to either warn him about the use of cookies in specific services of the website, or to not allow the acceptance of the use of cookies under any circumstances. In case the visitor/user/subscriber of the specific services and pages of the website does not wish to use cookies to identify him/her, he/she cannot have further access to these services. The website uses Google Analytics cookies for anonymous demographic data and interests.

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Personal Data
When using the website www…gr you may need to provide information and personal data to the extent required for its proper operation and development. This data is governed by the Personal Data Protection Policy of the “COMPANY”, which is compliant with the new General Data Protection Regulation (GDPR) and for which you can be informed below. Users retain the right to information, access and objection to processing, in accordance with the new GDPR and applicable legislation. Otherwise, they consent to and accept the processing and declare that all information and data they provide are true and accurate.

PERSONAL DATA PROTECTION POLICY

Purpose of data collection – Process
The “COMPANY” operates this website with the sole purpose of selling products and services to its customers. In order to achieve the best service to its customers, the “COMPANY” requests specific information regarding the completion and processing of their order, the issuance of sales receipts, communication with the store or the ability to answer questions & inquiries or other information necessary for this purpose. During the process, which is transparent, clear and understandable at all stages, customers are asked to consent to the provision of data concerning them.

Controller
Responsible according to the legislation for the protection of personal data is the “COMPANY”

Personal data collected during a visit to the online store of the “COMPANY”
This data includes information such as name, postal address, email address and telephone number. In addition, during each visit to our website, data such as the browser used, the visitor’s IP address or information about the products viewed are automatically collected for reasons of better service, statistical or technical reasons.

The collection and processing of such personal data takes place when visiting, registering, logging into an existing account or ordering products on the website of the “COMPANY”. The data is used only in accordance with applicable legal provisions and this privacy policy and, where applicable, with the consent of the visitor, customer, registered user.

The visitor reserves the right to delete or correct incorrect personal data, the right to have his/her personal data erased (right to be forgotten) as well as the right to receive a copy of personal data. The visitor, if he/she is a registered user, can claim his/her rights by logging into his/her customer account and directly processing them or even delete his/her account completely. An automated copy of the Personal Data held by the “COMPANY” can be obtained from here. Data that must be stored due to legal, institutional or contractual obligations for the retention of commercial documents will remain in a secure environment for the entire period required by law.

Sending newsletters

The “COMPANY” collects and processes e-mail addresses that users voluntarily provide after having previously accepted the Terms of Use of the website.

To send you our newsletters, we only use the information you have provided to us, i.e. your email and name, if you have registered it. We also retain your IP address. All procedures are in accordance with the new EU GDPR and your files are protected in accordance with our Privacy Policy.

The purpose of the processing is, exclusively, to send users newsletters, offers, etc. of the “COMPANY”. The “COMPANY” processes this data until the user declares that he no longer wishes to receive newsletters and requests his deletion from the relevant list, via email to the “COMPANY” or follows the automated Deletion/Unsubscribe process here.

Transfer of personal data
Visitors’ data may be transferred to cooperating providers of promotional services or other services related to the purposes of the “COMPANY”. The cooperating companies have been carefully selected and are bound to the “COMPANY” by a relevant contract that also concerns the protection of personal data, are located within the European Economic Area, are subject to the relevant EU legislation and provide the highest possible level of security. The visitor reserves the right to object to or be deleted from such actions at any time.

The data may also be transferred to official authorities if there is a legal obligation or court order. The same applies in the event that the “COMPANY” has the right to do so, for the prosecution of criminal offenses or for the protection and enforcement of its rights and claims.

Data is also transferred to third parties for the proper execution of contracts in the following cases:

For the delivery of goods to transport companies and postal service companies, as specified when placing the order.
For the payment of goods to domestic or foreign payment service providers (e.g. PayPal) or banking institutions, as specified when placing the order.

During the payment process, payment information during this transaction, such as credit card numbers or other banking or other details, is not recorded or stored. This information is provided directly to the respective payment service provider exclusively.

Data Security
The security of personal data is a high priority for the “COMPANY”. The stored visitor data is protected by technical and organizational measures to effectively prevent loss or misuse by third parties. The data processors process the personal data and are committed to maintaining confidentiality. To protect personal data, the data is transmitted in encrypted form. In order to ensure long-term data protection, technical security measures are regularly monitored.

Returns Policy
You have the right to return the products you purchased and request their replacement.

When, with proven fault of PASSAS.EU, incorrect products or products of poor and defective quality were sold (error in receiving the order, in pricing, in shipping, etc.) and in all cases in which there was a problem / real defect or alteration in the product. In all these cases, the customer has the choice either from the beginning not to accept receipt of the product or, after having received it, to return the product, within 14 days from the day of delivery. What should be noted is that in all cases the products must be returned in the condition in which they were delivered, complete and without damage and the packaging of the product must be the one that normally accompanies the product. In case they are not returned within 14 days, PASSAS.EU has the right not to accept any return or replacement. In addition, in all cases, the product to be replaced must be accompanied by the document that accompanied it (e.g. Retail Receipt, etc.). Before any return, it is necessary to contact the PASSAS.EU online store either by phone at 2313 035547 or at passas@nutshop.gr

In any case, the return and replacement must be done as follows:

contact the Online Store on the same or next business day;
the product must be accompanied by all necessary documents proving the transaction (e.g., Retail Receipt, etc.)

Specifically:

In the event that we sent you the wrong item, we will send you the correct one and cover all transportation costs, both for the old and new product.

In case it does not suit you, you can exchange it within 15 days (with its full packaging), assuming the cost of its transportation in the same way as its shipment.

ΝUTSHOP.GR must refund the price of the product to the consumer within 14 days of withdrawal. The refund amount will include the delivery cost. In general, the merchant assumes the risk of any damage during the transport of the product, until it comes into the possession of the buyer.

In the event that the recipient refuses to receive the shipped products for reasons and causes for which the sender bears no responsibility, then he is not entitled to a refund of the money paid.